Services Overview

Carlac is a Customer focussed business, with virtually every member of staff having some customer facing responsibility from Director to Van Driver.

See our Vision Statement in About Us.

This focus lead us to achieve excellent results in the Sewell's Survey of bodyshop opinion over recent years.

We take Customer Service seriously and measure our performance against various Key Performance Indicators (KPIs) such as order fill and product fill.

We ask our customers what they think about our services in our quarterly Customer Opinion Survey which drives improvement throughout the organisation.

Our services are designed to add value and profit for our customers.

Our aim is to have a business relationship based on mutual respect trust and profit.